Frequently Asked Questions

We cover the entire Goldfields region including:

• Welkom and surrounding suburbs
• Virginia
• Odendaalsrus
• Hennenman
• Allanridge
• Theunissen
• Bultfontein
• All surrounding rural areas and farms

Check our service availability checker or contact us at 073 844 1028.

Yes! We specialize in connecting rural and remote areas. Many of our customers are on farms and in rural locations throughout the Goldfields. We'll do a site survey to determine the best solution for your location.

Most residential installations are completed within 2-4 hours. This includes:

• Mounting outdoor equipment (antenna/receiver)
• Running cables from outdoor unit to router
• Installing and configuring your WiFi router
• Testing the connection
• Showing you how to connect your devices

We provide everything! Your installation includes:

• Outdoor antenna/receiver unit
• WiFi router (with password you can customize)
• All necessary cables
• Mounting hardware and brackets
• Power adapters

You just need devices that can connect to WiFi (computers, phones, tablets, smart TVs, etc.).

If you're unable to be present, you can arrange for someone else to be there or contact us at 082 801 3454 to discuss alternative arrangements.

Residential Packages:

• 4 Mbps - R399/month
• 6 Mbps - R599/month
• 8 Mbps - R699/month
• 10 Mbps - R899/month ★ Most Popular
• 12 Mbps - R999/month
• 16 Mbps - R1,299/month

Business Packages:

• 20 Mbps - R1,899/month
• 30 Mbps - R2,499/month
• 50+ Mbps - Custom pricing

All packages are uncapped! Visit our WiFi Services page for details.

Yes, 100% uncapped! No data caps, no throttling, no fair usage policies, no extra charges.

Yes! Contact our support team at 082 801 3454. Most package changes can be done remotely.

4-6 Mbps: Single user, basic browsing

8-10 Mbps: Family use, HD streaming, casual gaming

12-16 Mbps: Multiple users, competitive gaming, work from home

20+ Mbps: Business use, large families, 4K streaming

Call 073 844 1028 for help choosing!

Contact our technical support immediately:

• Phone: 082 801 3454
• WhatsApp: 082 801 3454
• Email: support@2mail.co.za

We offer 24/7 support for critical issues.

1. Unplug the router power cable
2. Wait 30 seconds
3. Plug it back in
4. Wait 2-3 minutes for full connection

If problems persist, contact support.

• Debit Order: Automatic monthly payment
• EFT: Electronic Funds Transfer
• Direct Deposit: Cash or card at any bank

Contact accounts@2mail.co.za for banking details.

Payments are due at the beginning of each month. You'll receive an invoice reminder a few days before.

We'll send friendly reminders. If you're having payment difficulties, contact accounts@2mail.co.za. We're happy to arrange a payment plan.

Through our IntenseServers partnership, we host:

• Minecraft: Vanilla, Modded, Bedrock
• FPS Games: Counter-Strike, custom servers
• Survival Games: ARK, Rust, Valheim
• Custom Servers: Almost any multiplayer game

Visit IntenseServers.co.za for full details.

Most game servers are deployed within 24 hours of payment. Simple setups (like Minecraft vanilla) can be ready within a few hours.

Yes! All game hosting packages include enterprise-grade DDoS protection to keep your server online during attacks.

Absolutely! You have full FTP access to install any mods, plugins, or custom configurations. We also offer one-click mod installation for popular choices.

Depends on your package. We offer:

• Small servers: Up to 20 players
• Medium servers: 20-50 players
• Large servers: 50-100 players
• Enterprise: 100+ players

Contact support@intenseservers.co.za for custom requirements.

Yes! We provide automatic daily backups of your server. You can also create manual backups anytime through your control panel.

Contact IntenseServers support:

• Email: support@intenseservers.co.za
• Website: IntenseServers.co.za

24/7 support available for critical server issues.

We provide comprehensive networking solutions:

• Network Installation: Complete office network setup
• Structured Cabling: Cat6/Cat6a Ethernet installation
• WiFi Mesh Systems: Whole-building coverage
• Network Troubleshooting: Diagnostics and repairs
• Enterprise Networks: VLANs, managed switches, security
• Security Audits: Network vulnerability assessments

Depends on office size and complexity:

• Small office (5-10 users): 1-2 days
• Medium office (10-30 users): 3-5 days
• Large enterprise: 1-2 weeks

We provide a detailed timeline after the site survey.

Yes! We implement:

• Firewalls and intrusion detection
• VPN setup for remote workers
• Network segmentation (VLANs)
• WiFi security (WPA3 encryption)
• Security audits and monitoring

Absolutely! We provide troubleshooting services for:

• Slow network speeds
• Connectivity issues
• WiFi dead zones
• Equipment failures
• Configuration problems

Contact 082 603 6560 or rogan@2mail.co.za.

Yes! We offer monthly support contracts including:

• Priority technical support
• Regular maintenance visits
• Network monitoring
• Security updates
• Performance optimization

Contact us for custom support packages.

Pricing depends on:

• Office size and layout
• Number of network points needed
• Equipment specifications
• Security requirements

We provide free site surveys and detailed quotes. Contact rogan@2mail.co.za to schedule.

We build all types of websites:

• Business Websites: Professional company sites
• E-Commerce: Online stores with payment processing
• Landing Pages: Marketing and lead capture pages
• Web Applications: Custom business tools and portals
• Blogs & News Sites: Content management systems
• Portfolio Sites: Showcase your work

Typical timelines:

• Simple landing page: 1-2 weeks
• Business website (5-10 pages): 3-4 weeks
• E-commerce store: 6-8 weeks
• Custom web application: 8-12 weeks

Timeline depends on complexity and content readiness.

Yes! We offer reliable web hosting:

• Fast SSD storage
• Free SSL certificates
• Email accounts included
• Daily backups
• 99.9% uptime guarantee

Hosting starts at R199/month.

Yes, all our websites are fully responsive! They work perfectly on:

• Desktop computers
• Tablets
• Mobile phones
• All screen sizes

Mobile-first design is standard in all our projects.

Yes! We build websites with easy-to-use content management systems (CMS). You'll be able to:

• Edit text and images
• Add new pages
• Update blog posts
• Manage products (e-commerce)

We provide training on how to use your CMS.

Yes! Monthly maintenance packages include:

• Regular backups
• Security updates
• Content updates (limited per month)
• Performance monitoring
• Technical support

Maintenance starts at R799/month.

Yes! All websites include basic SEO optimization:

• SEO-friendly structure
• Meta tags and descriptions
• Fast loading speeds
• Mobile optimization
• Clean, crawlable code

Advanced SEO services available separately.

Starting prices:

• Landing page: From R2,999
• Business website: From R9,999
• E-commerce: From R19,999
• Custom application: Custom pricing

Contact webdev@2mail.co.za for a detailed quote.