Privacy Policy
Last updated: July 2026
2Mail Internet (Pty) Ltd ("2Mail", "we", "us") processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what we collect, why, and the rights you have.
What We Collect
- Account information - name, ID number, physical and installation address, phone number and email address, collected when you apply for a service.
- Payment information - banking details where you elect to pay by debit order, and payment records for your account.
- Technical and usage information - connection records our network generates to operate and bill the service: session times, the equipment you authenticated against, IP assignments and traffic volumes. We do not inspect the content of your communications.
- Correspondence - messages you send us via our contact form, email, phone or WhatsApp, including the technical metadata (such as IP address) our anti-spam systems record when you submit a web form.
Why We Process It
We process personal information to assess and provision service applications; to install, operate, support and secure the network; to bill for services and collect payment; to comply with legal obligations (including tax and lawful-interception legislation applicable to South African service providers); and to communicate with you about your service. We do not sell personal information, and we do not use it for third-party marketing.
Who We Share It With
We share personal information only where necessary to deliver the service:
- Payment processing - your banking details are submitted to our debit order bureau and banks solely to collect payments you have authorised.
- Email delivery - transactional email (such as contact-form confirmations and invoices) is delivered through a third-party email service provider.
- Game hosting queries - if you contact us about game server hosting, your enquiry is handled through our IntenseServers platform.
- Legal requirements - we disclose information where required by law, court order or a lawful request from a competent authority.
Retention
We retain account and billing records for as long as you hold an account with us and thereafter for the periods required by South African tax and communications legislation. Technical connection records are retained for operational and billing purposes and then deleted or aggregated. Correspondence is retained for as long as needed to resolve the matter and maintain a support history.
Security
We protect personal information with appropriate, reasonable technical and organisational measures, including encrypted transmission of our web forms, access control on our systems, and network security monitoring. No system is perfectly secure; if we become aware of a breach affecting your personal information, we will notify you and the Information Regulator as required by POPIA.
Cookies
Our website uses only functional session cookies (for example, to secure form submissions). We do not run third-party advertising or tracking cookies. Embedded maps and application forms are served by their respective platforms and may set their own functional cookies.
Your Rights & Contact
Under POPIA you may request access to the personal information we hold about you, request correction or deletion of inaccurate or unlawfully held information, and object to certain processing. To exercise any of these rights, contact us at info@2mail.co.za, call our office on 087 012 5215, or reach support on 082 801 3454. We will respond within a reasonable time and verify your identity before acting on a request.
If you believe we have processed your personal information unlawfully, you have the right to lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.